Refund Policy

Refund Policy for Swayam Overseas Edu Services (swayamoverseas.com)

Introduction

Swayam Overseas Edu Services (Swayam) understands that situations may arise where you need a refund for our services. This Refund Policy outlines the conditions under which we offer refunds for our services related to higher education, career guidance, consultation, and one-on-one mentorships. These services include:

• Visa Application
• Scholarship Guidance
• Exams Guidance (GRE, IELTS, TOEFL)
• Education Counseling
• Student Accommodation
• Flight Tickets (if facilitated by Swayam)
• University Admissions
• Health Insurance

Payment Gateway

Swayam primarily uses Razorpay for payment processing. However, we may offer optional payment methods. This policy applies to all payment methods used on our website.

General Refund Policy

• Full Refunds: We offer full refunds in the following situations:
  • Technical Error: If a technical error on our website leads to a mistaken payment, you will receive a full refund.
  • Cancellation Before Service Initiation: If you cancel your request for any service before we begin work on it, you will receive a full refund.
• Partial Refunds: We may offer partial refunds in the following situations:
  • Partial Service Completion: If you cancel your request for a service after we have begun work but before it is complete, a partial refund may be offered based on the work completed. The percentage of the refund will be determined on a case-by-case basis.

Non-Refundable Services

The following services are generally non-refundable:

• University Application Fees: University application fees paid on your behalf are non-refundable. These fees are paid directly to the universities and are outside of our control.
• Non-Guaranteed Services: Services that do not guarantee a specific outcome, such as visa application assistance or scholarship guidance, are generally non-refundable. However, we may consider a partial refund in exceptional circumstances.

Time Limits for Refunds

• To request a refund, you must contact us within 14 days of the payment date.
• Refunds will be processed within 10 business days of receiving your request.

Refund Method

Refunds will be issued through the original payment method used for the purchase. For Razorpay transactions, the refund will be credited back to your account within 5-7 business days (normal speed) or potentially instantly (optimum speed, subject to Razorpay’s fees). For other payment methods, the processing time may vary.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at contact@swayamoverseas.com

Additional Information

Swayam reserves the right to modify this Refund Policy at any time without prior notice. We recommend that you review this policy regularly for any updates.

Dispute Resolution

In case of any dispute regarding refunds, we will make a reasonable effort to resolve the issue amicably. However, if the dispute cannot be resolved, you may pursue legal action.